Support chatbot (FAQ + policies) - Best AI Model Picks | eCommerce AI Wiki
Best AI model for support chatbot (faq + policies): Claude Sonnet 4.5. Answer customer questions using your policies; route to human when unsure.
Support chatbot (FAQ + policies) (Customer Experience). Answer customer questions using your policies; route to human when unsure. Requirements: Reliability + speed; tool integration. Best pick: Claude Sonnet 4.5 - Reliable, policy-adherent responses with good speed. Alternative: GPT-5.2 Thinking - Strong reasoning for complex policy questions. Budget pick: Claude Haiku 4.5 - Fastest response times for high-volume support; escalate edge cases. Recommended models: GPT-5.2 Thinking, GPT-5.2 Instant, Gemini 3 Pro, Gemini 3 Flash, Claude Sonnet 4.5, Claude Haiku 4.5, Grok 4.1 Fast (Non-reasoning), Llama 4 Scout (Instruct). Use with caution: GPT-5.2 Pro, Gemini 3 Deep Think, Claude Opus 4.6, Grok 4, Llama 4 Maverick (Instruct). Roles: Support & CX. Stacks: Gorgias/Zendesk.