Ticket triage + tagging (Customer Experience). Classify tickets by topic, urgency, sentiment, and route to teams. Requirements: Fast classification; structured output. Best pick: GPT-5.2 Instant - Fastest classification with strong structured output support. Alternative: Claude Haiku 4.5 - Fast and accurate tagging at scale. Budget pick: Grok 4.1 Fast (Non-reasoning) - Speed and predictable format for high-volume triage. Recommended models: GPT-5.2 Instant, Gemini 3 Flash, Claude Haiku 4.5, Grok 4.1 Fast (Non-reasoning), Llama 4 Maverick (Instruct), Llama 4 Scout (Instruct). Use with caution: GPT-5.2 Pro, GPT-5.2 Thinking, Gemini 3 Pro, Gemini 3 Deep Think, Claude Opus 4.6, Claude Sonnet 4.5, Grok 4, Grok 4.1 Fast (Reasoning). Roles: Support & CX. Stacks: Gorgias/Zendesk.